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PROFILE

Patrick Hahlbohm

Head of Solution Customizing

Patrick Hahlbohm
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Patrick Hahlbohm has been successfully working in the IT industry for over ten years and brings extensive project experience across a wide range of client environments. He has been part of Tuleva AG since 2019 – initially as a Technical Consultant, and since 2025 in a leadership role as Head of Solution Customizing.

His professional focus lies in modern Microsoft technologies such as SharePoint, Dynamics 365, Microsoft Teams, and especially the Microsoft Power Platform, with its wide range of practical applications. Patrick guides customer projects from the initial idea to successful implementation – always with a hands-on approach, structured methods, and a clear sense of priorities.

He stands for customized solutions that deliver real added value. His work is characterized by a strong customer focus, a solution-oriented mindset, and up-to-date technological expertise. His industry experience includes sectors such as energy, packaging machinery, aviation, publishing, IT services, and public administration.

In his leadership role, Patrick combines technical expertise with a clear and respectful management style. He knows how to motivate and develop his team while driving forward innovative and sustainable solutions together.

Key Focus Areas:

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Process Optimization

Even the best software is ineffective if business processes are not critically reviewed and optimized.

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Consulting

Support for strategic IT decisions, selection of suitable solutions, and the development of sustainable architecture and migration concepts.

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Dynamics 365

Integration of tailored solutions based on Microsoft Dynamics 365.

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Support

Technical support at all levels – from rapid incident resolution to in-depth problem analysis.

Selected Projects:

2024 – present

Model-Driven App for Support Processes (Energy Sector)

Consultant, Customizer

Requirements analysis, creation of entity structures, system customization, and implementation of automated flows for internal support processes.

[Dataverse, Power Apps, Power Automate]

2023 – present

Service Management for IT Provider (Aviation Industry)

Service Manager

Consulting, change, problem, release, and escalation management, service coordination, KPI reporting, stakeholder communication, and service transition support.

[EMMA, SharePoint Online, Dynamics 365 Sales & Marketing (Customer Insights), Azure DevOps, Teams]

2025 (Mar–Jul)

Artwork Management via Model-Driven App (Publishing Industry)

Consultant, Customizer

Requirements analysis, database structure design, system customization, and development of cloud flows for digital artwork management.

[Dataverse, Power Apps, Power Automate]

2019 – 2020

IT Support & Operations for IT Provider (Aviation Industry)

Consultant, Support Specialist, Administrator

1st & 2nd level support for Dynamics 365 and SharePoint, change and problem management, user training, system monitoring, and implementation of bilingual SharePoint intranet.

[Dynamics 365 Sales & Marketing (Customer Insights), SharePoint 2013/Online, OTRS Help Desk, PowerShell (PnP), Azure DevOps, Azure Functions, Azure Logic Apps, Teams]

2016 – 2019

Avviso Application Management (Public Sector IT Provider)

Application Manager

Technical and functional maintenance of Avviso software, regular updates of the system landscape, monitoring, and change management such as data imports and configuration adjustments.

[SAP, Avviso]

Selected Projects:

Canvas App for Time Tracking (Energy Sector)

Consultant, Customizer

Requirements analysis, setup of the data structure in Dataverse, customization of a Canvas App for digital time tracking, and development of supporting cloud flows.

[Dataverse, Power Apps, Power Automate]

2024 – present

Model-Driven App for Support Processes (Energy Sector)

Consultant, Customizer

Requirements analysis, creation of entity structures, system customization, and implementation of automated flows for internal support processes.

[Dataverse, Power Apps, Power Automate]

2024 – present

SharePoint Process Automation (Packaging Machinery Industry)

Consultant, Customizer

Development of various notification flows and automation of Excel-to-SharePoint list data transfer to streamline business processes.

[SharePoint, Power Automate, Excel, Teams]

2023 – present

Service Management for IT Provider (Aviation Industry)

Service Manager

Consulting, change, problem, release, and escalation management, service coordination, KPI reporting, stakeholder communication, and service transition support.

[EMMA, SharePoint Online, Dynamics 365 Sales & Marketing (Customer Insights), Azure DevOps, Teams]

2020 – present

Contract Management in SharePoint (Publishing Industry)

Consultant, Customizer

Anforderungsanalyse und Aufbau einer Dokumentenbibliothek mit Dokumentenmappen zur Abbildung eines digitalen Vertragsmanagements sowie Konzeption und Umsetzung von Archivierungsflows.

[SharePoint, Power Automate]

2025 (Mar–Jul)

Artwork Management via Model-Driven App (Publishing Industry)

Consultant, Customizer

Requirements analysis, database structure design, system customization, and development of cloud flows for digital artwork management.

[Dataverse, Power Apps, Power Automate]

2024 (May–Aug)

SAP Monitoring (Sportswear Industry)

Monitoring Specialist

SAP system monitoring and reporting on performance and availability.

[SAP, Microsoft Excel]

2019 – 2020

IT Support & Operations for IT Provider (Aviation Industry)

Consultant, Supporter, Administrator

1st & 2nd level support for Dynamics 365 and SharePoint, change and problem management, user training, system monitoring, and implementation of bilingual SharePoint intranet.

[Dynamics 365 Sales & Marketing (Customer Insights), SharePoint 2013/Online, OTRS Help Desk, PowerShell (PnP), Azure DevOps, Azure Functions, Azure Logic Apps, Teams]

2019 – 2021

SAP 1st-Level Support (Public Sector IT Provider)

Support Specialist

Incident handling, coordination with downstream teams, system monitoring, workflow assignments, data maintenance, testing during system copies, and service desk operations.

[SAP]

2016 – 2019

Avviso Application Management (Public Sector IT Provider)

Application Manager

Technical and functional maintenance of Avviso software, regular updates of the system landscape, monitoring, and change management such as data imports and configuration adjustments.

[SAP, Avviso]

2016 – 2019